Orders are placed and confirmed through our website or mobile application by selecting the desired products and completing the full payment. An order is considered officially confirmed only upon receipt of the full payment amount. An order confirmation receipt will be sent via email or WhatsApp within 24 hours of purchase.

We offer secure payment options through our integrated payment provider:

• Online Payment via Paymob Gateway: We accept Visa, Mastercard, and local E-wallets.
• Cash on Delivery (COD): Available for eligible orders and locations where applicable.

Note: All prices listed on our platform are displayed in Egyptian Pounds (EGP) and are inclusive of all applicable taxes.

• Cancellation Prior to Processing (Within 2 Hours): Customers are eligible for a full refund if the order is canceled within two (2) hours of placement and prior to order preparation.
• Cancellation After Processing Begins: Because our products are fresh and prepared to order, cancellations or refunds cannot be processed once order preparation has commenced.
• Quality Issues & Claims: If you receive a product with quality defects or issues, please contact our support team within 24 hours of receipt with clear photographic evidence. Eligible claims will be processed for item replacement or payment refund.

In the event that an ordered item is out of stock or unavailable, our customer support team will contact you to offer one of the following options:

• A full refund for the unavailable product.
• An item exchange for a product of equivalent value.

For any inquiries regarding your orders, payments, or refunds, please reach out to us via:

• Email: support@erb-roastery-bakery.com
• Phone / WhatsApp: 01055651338

We are committed to protecting your privacy. Your personal information is used strictly for fulfilling and delivering your orders. Personal and payment data are never shared with third parties, except with Paymob solely to process your payment transactions securely.