We collect the following information necessary to fulfill your orders and enhance your experience:

• Personal & Contact Information: Full Name, Phone Number, Email Address, and Delivery Address.
• Order Details: Specific items ordered across our menu (European Roastery Coffee, Hot & Cold Beverages, Bakery & Pastries, Desserts, and Specialty Sandwiches).
• Payment Information: Processed securely through our payment provider, Paymob. (We do not store your financial card details on our servers).

We use your personal data for the following purposes:

• To process, prepare, and deliver your food and beverage orders efficiently.
• To communicate order updates, confirmations, and status via Email or WhatsApp.
• To provide customer support and continuously improve our products and services.

We do NOT sell, rent, or trade your personal information to third parties. Data is shared strictly on a need-to-know basis with:

• Paymob: To securely process online payments (Visa, Mastercard, and local E-wallets).
• Delivery Partners & Couriers: Only your name, phone number, and delivery address are shared to ensure successful order fulfillment.

• Payment Security: We do not store credit/debit card details. All transactions are securely handled through Paymob's encrypted payment gateway complying with global security standards (PCI-DSS).
• Encryption: Our website and mobile applications utilize SSL/TLS encryption to keep your data secure during transmission.

You have the right to request access to, correction of, or permanent deletion of your personal data stored with us at any time. To exercise these rights, please contact us at support@erb-roastery-bakery.com.

Our platform may use cookies and similar technologies to enhance your user experience, remember your shopping cart items, and save your preferences (such as language and region).

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via:

• Email: support@erb-roastery-bakery.com
• Phone / WhatsApp: 01055651338